Re: ITSM 7, CMDB CI and Product Definitions

Mon, 12 May 2008 09:52:52 -0700

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Hi Eli,

ok, but where does a Blackberry fall into the ootb CI?

where does a telephone, office desk, fax, etc fall into the ootb CI?

These aren't defined and the product category creation wizard will not allow you to created a item without defining a CI.

Thanks,

Kevin P.


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Kevin,
 
The OOTB CI's are a result of the Common Data Model as defined by BMC.  Each CI type represents a unique set of attributes.  In some cases you may have many things that fall into the same CI Type because they share all the same attributes.  For example: System -> Computer System encompasses desktops, servers, routers, switches, etc...basically anything with a motherboard, cpu, RAM, network interface and internal storage.
 
If you need to add a new CI type you may do so in the CMDB console under class manager.  For more details on the data model that BMC is using check out this PDF:
 
 
We haven't made too many changes to the data model but we've done quite a bit of work configuring our data to the OOTB data model.  Let me know if this doesn't answer your question (or if I'm completely off base...after all...its Monday and I haven't had my coffee yet)
 
Cheers!
Eli

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen
Sent: Monday, May 12, 2008 9:25 AM
To: [email protected]
Subject: ITSM 7, CMDB CI and Product Definitions

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Hello everyone,

This question is for ITSM 7 (Service Desk with Change Management, ootb)

If you open the Application Administration Console. Select Standard configuration, Product Category, Create a new product category, you are prompted to select a CI type for the product categorization you are defining.

I see CI entry's related to Computer hardware, software, logical entity, etc... there is nothing for any other related business product - (Telephone - LAN or Cell, Blackberry, Furniture, Office equipment, etc)

How are you suppose to define the other business products with the ootb CI's?

Do you create your own CI's?

If anyone has setup product categories with the ootb CI's, where are you placing these items?

Is there a best practices for this?

Thanks,

Kevin P.

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