Aye, I can use an escalation to modify the CTM:People Permission Group entries, 
but that doesn't seem to affect the User form records 

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Decou, Candace M
Sent: Tuesday, May 13, 2008 11:46 AM
To: [email protected]
Subject: Re: Asset Admin license removals

Dave - not sure if this is correct in your version, but in 7.1.0 you can look 
for the form called CTM:People Permission Groups

You should be able to query on that form where Permission Group = Asset User 
and then do a modify all to change those to Asset Viewer.

I'm guessing that in 7.0.1 it is something similar.
Hope this helps.
:)

Candace DeCou

DOI Remedy Systems Analyst
Verizon Business
Office:  (408) 371-1112

Email: [EMAIL PROTECTED] 

 

Verizon Business - global capability, personal accountability. 

This e-mail is strictly confidential and intended only for use by the addressee 
unless otherwise indicated


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Drake,Dave
Sent: Tuesday, May 13, 2008 9:38 AM
To: [email protected]
Subject: Asset Admin license removals

Hi all,
I've got about a thousand people records that I need to remove the asset admin 
licenses they were previously assigned, and replace those with Asset Viewers 
instead. Any pointers greatly appreciated! ;)

ARS 7.0.1 p002, ITSM 7.0.1 p003, CMDB 2.0.1 p002, SQL 2K, Win2K3 servers

Dave Drake, Remedy Admistrator, Cerner

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