Thanks for the reply. I tried giving those accounts full control of the mid-tier folder and still no luck after restarting IIS. BMC suggested upgrading to the 6.3 mid-tier (we're planning to go to 7.0.01 anyway but I wanted to test an actual upgrade instead of a fresh install) so I guess I'll give that a shot.
Thanks again, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Friday, May 16, 2008 1:20 PM To: arslist@arslist.org Subject: Re: Mid-Tier ? I won't swear to this cause it's been some time since that version, but I think I recall that I had to give the IUSR_Servername and Authenticated Users permissions directly at the ARSystem -> MidTier level in the directory structure. You may still be down too low in the chain. But don't quote me. Happy Friday! :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Friday, May 16, 2008 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier ? Sorry for the delayed response. Got tied up with other things. So I tried giving the IUSR, SYSTEM, NETWORK SERVICE and Authenticated Users (saw this suggested as well after some searching) accounts permissions to both the java and New Atlanta folders, restarted IIS, and I still get the same error when trying to launch the servletexec admin page. I also tried launching DBMON.exe and restarting IIS to see if any errors appeared and I got none. Is there some sort of IIS configuration that I'm missing? I launched regedit to look at those entries, but the registry is like a foreign language to me. I've got a ticket open with BMC but I figured I'd give the list a shot as well. Thanks much, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Monday, May 05, 2008 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier ? Sounds like it. As I recall, you need to give the IUSR, SYSTEM and NETWORK SERVICE accounts full control over the "ServletExec ISAPI" folder. Tim -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, May 05, 2008 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier ? Permissions problem. To troubleshoot the issue, give the default web user full control of your New Atlanta and your Java folders. Then restart IIS. Then try to access the page again and see if the error goes away. If it does, then you can tighten down the permissions. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, May 05, 2008 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier ? Sorry...getting a bit click happy. When I try to open the servletexec admin page, I get the following error: Init failed, code = 2 java.io.FileNotFoundException: C:\Program Files\New Atlanta\ServletExec ISAPI\ServletExec.log (Access is denied) The JavaHome value is read from the registry. If it is not correct then edit the registry and set the keys in the following location to the correct values: HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft If JavaHome is correct then launch DBMON, restart the server and check for error messages in the DBMON console. Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, May 05, 2008 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier ? Can you access the New Atlanta configuration page? If yes, make sure the web application for the midtier is configured. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, May 05, 2008 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier ? So I went with the 5.1.2 mid-tier installer which comes bundled with the servlet exec (I had heard you could run newer versions of the mid-tier with an older ARServer, but we're already having enough problems as is). I ran the installer fine, got servlet exec installed, etc. restarted the server, and for some reason, now I can't access the mid-tier configuration tool. I get a 404 error. Ugh. Days like today are why I sometimes wish I answered phones for a living. Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, May 05, 2008 3:30 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier ? I had numerous problems with tomcat 5.5. My install wouldn't work. I ended up having to install tomcat manually from the download, then install mit-tier. Then I spent about a week configuring everything (along with a lot of help from this list, of course) to get it all working. Let me know if you have problems with the default install if you choose tomcat, and I will give you a description of all the hoops I jumped through to get it to work. Support was not helpful on this issue, they just told me they couldn't support issues with Tomcat and left it at that, they didn't bother to troubleshoot the issue of the MT not working. As others have said, MT 7.1 comes with tomcat, not new Atlanta. If you go with 5.x or 6.x MT, then they will come with new Atlanta as you expect. I'm guessing it was a cost savings thing. I do not even run IIS now, as I could never get IIS to talk with tomcat, and by the time I got tomcat up and running, I wasn't even using any part of IIS anyways. I'm using tomcat and java for my https connections too. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Monday, May 05, 2008 3:23 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier ? The latest Mid-tier (7.1) is compatible with ServletExec. I'm running it in a client sandbox environment now. BMC Support will tell you that Tomcat is their preferred servlet engine, but acknowledge that ServletExec is compatible. Page 6 of the 7.1 compatibility also matrix states that ServletExec 5.0 is supported. What changed was that after MT 7.0, ServletExec no longer came bundled with the MT installer. Now the "freebie" servlet engine is Tomcat. If you want to use ServletExec (instead of Tomcat) AND you owned it previously (i.e. you owned any MT version < 7.0 that had SE bundled with it), then this is what you can do. Install the latest MT version that you own that still has ServletExec bundled. Get it installed and running. Then if you want to upgrade to MT 7.1, just upgrade it and select ServletExec as an already installed servlet engine. HTH, Tim -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, May 05, 2008 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier ? I could be mistaken, but if I remember correctly, the latest versions of the Midtier are not designed to work with the New Atlanta ServletExec...they're designed to work with Tomcat. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, May 05, 2008 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier ? Sorry, forgot to include the requisite info. OS is Server 2003 DB is SQL 2k AR Server is 5.1.2 I have installers for 5.1.2 mid-tier as well as 6.3 and 7.0.01 (which we're in the very slow process of upgrading to). Should I just go with the 5.1.2 installer? Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, May 05, 2008 3:04 PM To: arslist@arslist.org Subject: Mid-Tier ? ** Listers, We had some major problems over the weekend, and for all intents and purposes, our mid-tier server is nothing short of hosed. I'm completely brand new to installing one of these, but I figured the best route would just be to install mid-tier on another server. I got IIS on the server, installed an SDK (per the docset) and started the install. I get to the Select JSP Engine prompt and ServletExec isn't one of the options. I'm limited to Tomcat and JBOSS. I was under the impression ServletExec was bundled with the installer? My apologies if this is basic stuff. All my experience with Remedy is limited to the admin tool. Thanks, Michael A. 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