*Hi Eli,*
Easiest way of updating a ticket, without requiring the user to login is
WebService.
create a public web service with set operation on that form and try to
consume using SOAP UI 2.0....it is easily avaialble on net...
if it is working fine, you can replace SOAP UI 2.0 to required tool.
Hope this helps...
*Regards,
Sandeep
Vyom Labs Pvt. Ltd.
An ISO 20000 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www.vyomlabs.com*
Eli Schilling wrote:
**
Happy Friday Listers!
So I'm looking for a quick and easy way to update a ticket (single
field value) without requiring the user to log in. I'm on ARS 7.1
with Mid-tier 7 on Apache Tomcat. I started by trying to do it via
public webservice but couldn't find a way to consume a web service
using javascript (unless there's another language supported by Tomcat
that would work).
So then I thought...what about using jdbc to update the value directly
into the database...well; that was a miserable failure as well. I
know it can be done I just can't seem to find any examples of the
code, nor is my syntax even close to being correct.
So, has anyone taken one of these two routes and can you help me out?
Or is there another, BETTER way?
Thanks all!
Eli
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