Gary, The next time that happens, you might also try arsignal with a -g or -u. That might help avoid a server restart (doesn't solve the core issue of course). Details of arsignal are in the configuration guide (page 301 of the 7.x copy I have).
Thad Esser Remedy Developer "Argue for your limitations, and sure enough, they're yours."-- Richard Bach "Gary Opela (Corporate)" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 05/19/2008 09:21 AM Please respond to [email protected] To [email protected] cc Subject Re: No users can log in. Dwayne, this was my first thought, but nothing changed on any part of our environment over the weekend. We didn't change anything on the remedy side, or elsewhere. If it were this suggestion, then whenever I Cycled remedy and sql server, the issue would not have cleared up. It was acting like maybe the cached user entries were messed up. I thought about running arreload to see if that cleared it up, but I just went in and cycled remedy and sql server and it worked. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, May 19, 2008 10:18 AM To: [email protected] Subject: Re: No users can log in. Hi Gary, This is a long shot. Have you changed anything in the Server Configuration? We have "Authenticate Registered Users" and "Cross Reference Blank Passwords" checked. That way people with blank passwords, which is just about everyone, must LDAP authenticate. I once inadvertently unchecked "Cross Reference Blank Passwords" and nobody could log in. Dwayne Martin James Madison University ---- Original message ---- >Date: Mon, 19 May 2008 08:46:29 -0500 >From: "Gary Opela (Corporate)" <[EMAIL PROTECTED]> >Subject: No users can log in. >To: [email protected] > > ** > > Good morning. I came in this morning and tried to > log in, and received an Authentication Failed > message. I had some other people try, they all got > the same. They have blank passwords, so it is > authenticating them through their network login > account. > > > > I tried some test accounts I had created that had > static passwords in the user form, they could not > log in either! > > > > I logged into my server and checked my database, and > user_x is there, and I can query it and pull back > all of my users too. > > > > I cycled my database and arserver and was able to > log in without issue. > > Has anyone experienced this? Is there a way to fix > it? I've only had my server online for a few weeks > and it's already done this. I don't want to have to > keep dealing with it again. > > > > AR System 7.1 nopatch > > MS SQL Server 2k5 > > MS Windows Server 2k3 > > MT 7.1 > > IE 7 > > Don't use the user client. > > > > Thanks, > > > > Gary Opela, Jr., RSP > > Remedy Engineer > > Leader Communications, Inc. > > http://www.5pointleader.com > > http://www.lcibest.com > > Best Product, Best People, Best PriceTM > > An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated > Company > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: > "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
