Has anyone run into an issue with ITSM 7 where it is entirely possible for a support staff user (Incident User, Asset Viewer, no Roles at all, just company and group membership) in a company to remove all of the application permissions for another Incident user in the same group? One of the departments has already experienced this. Remember how in ITSM 5.x and 6.x there were many different filters trapping who could update what fields in the SHR:People and User forms? I guess they left all of those out in ITSM 7. We had thought that the Contact People permission controlled this, but apparently not since our admin accounts are the only ones that have those.
Has anyone dug into this enough to explain it? As usual, the BMC docs on permissions and roles are not much help. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
