Hi all, We are having an issue with a Web service. I've been working on this since Tuesday. Can't find any reasons, but I am NO web gurue. So I really need your help.
We do consume Web services without any problems. But this is the first time we will be publishing some. The Web service itself is to simply retrieve a list of data that matches the request. So we are using OpGetList. In the midtier logs, I do see the call being made, the parameters being properly set. But what I think (not sure if I am right) it is on the return of the information to the consumer, that we crash. The authetication is set at the midtier level, so no user,password is being past thru the web service (WSDL). this is what we see in the midtier log: 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService processRequest FINE: WS Total time = 294 22-May-2008 10:27:55 AM com.remedy.arsys.log.Log log SEVERE: AxisFault : MessageType: 2 MessageNum: 90 MessageText: Message not in catalog; Message number = 90 AppendedText: remdev : RPC: Miscellaneous tli error - An event requires attentionNo such file or directory at com.remedy.arsys.api.Proxy.ARXMLGetEntry(Native Method) at com.remedy.arsys.api.Util.ARXMLGetEntry(Util.java:2856) at com.remedy.arsys.ws.services.ARService.performOperation(Unknown Source) at com.remedy.arsys.ws.services.ARService.processRequest(Unknown Source) at sun.reflect.GeneratedMethodAccessor39.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585) at org.apache.axis.providers.java.MsgProvider.processMessage(MsgProvider.java:141) at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:319) at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32) at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118) at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83) at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453) at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281) at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699) at javax.servlet.http.HttpServlet.service(HttpServlet.java:710) at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:261) at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190) at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283) at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767) at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697) at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:686) at java.lang.Thread.run(Thread.java:595) 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService expandXPathExpressions FINE: Old Qualification: XPATH(/ROOT/startRecord) Expanded Qualification: 0 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService expandXPathExpressions FINE: Old XPATH Expression: /ROOT/startRecord Expanded XPATH Expression: 0 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService getXPathValue FINE: Found matching text node. Value = 0 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService getXPathValue FINE: CHILD startRecord 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService getXPathValue FINE: CHILD Qualification 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService getXPathValue FINE: Token: startRecord 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService getXPathValue FINE: Token: ROOT 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService expandXPathExpressions FINE: Old Qualification: XPATH(/ROOT/maxLimit) Expanded Qualification: 500 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService expandXPathExpressions FINE: Old XPATH Expression: /ROOT/maxLimit Expanded XPATH Expression: 500 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService getXPathValue FINE: Found matching text node. Value = 500 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService getXPathValue FINE: CHILD maxLimit 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService getXPathValue FINE: CHILD startRecord 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService getXPathValue FINE: CHILD Qualification 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService getXPathValue FINE: Token: maxLimit 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService getXPathValue FINE: Token: ROOT 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService expandXPathExpressions FINE: Old Qualification: 'FM0016_NO_DE_L_ABONNE' = XPATH(/ROOT/Qualification) Expanded Qualification: 'FM0016_NO_DE_L_ABONNE' = "583076210017" 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService expandXPathExpressions FINE: Old XPATH Expression: /ROOT/Qualification Expanded XPATH Expression: "583076210017" 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService getXPathValue FINE: Found matching text node. Value = 583076210017 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService getXPathValue FINE: CHILD Qualification 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService getXPathValue FINE: Token: Qualification 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService getXPathValue FINE: Token: ROOT 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService performOperation FINE: input document: <?xml version="1.0" encoding="UTF-8"?> <ROOT xmlns="urn:HistoAppelService"><Qualification>583076210017</Qualification><startRecord>0</startRecord><maxLimit>500</maxLimit></ROOT> 22-May-2008 10:27:55 AM com.remedy.arsys.ws.services.ARService getOperationInfo FINE: Operation Info: <?xml version="1.0" encoding="windows-1252"?> <operation name="getHistoAppelService" type="get" maxLimit="XPATH(/ROOT/maxLimit)" startRecord="XPATH(/ROOT/startRecord)" qualification="'FM0016_NO_DE_L_ABONNE' = XPATH(/ROOT/Qualification)"> <inputMapping name="GetListInputMap" topLevelElement="getHistoAppelService"/> <outputMapping name="GetListOutputMap" topLevelElement="getHistoAppelServiceResponse"/> </operation> and in the arerror.log we see this: Timestamp: jeu mai 22 2008 10:27:55.2796 Thread Id: 8 Version: 7.0.01 Patch 004 200708262106 Aug 26 2007 21:36:29 ServerName: remdev Database: SQL -- Oracle Hardware: sun4u OS: SunOS 5.10 RPC Id: 1857 RPC Call: 121 (XMLGE) RPC Queue: 390620 Client: User read from Webservice (protocol 12) at IP address 404e50c94b4689a3:-f4bd115:114ad239f8f:-7fd9 Form: VF:HIsto_Appel_Service Logging On: Stacks: /product/ar/remdev/bin/arserverd:DumpStackTrace+0x88 /product/ar/remdev/bin/arserverd:SignalTrapProc+0x160 /lib/libc.so.1:0xc0620 /lib/libc.so.1:0xb5718 /product/ar/remdev/bin/libxerces-depdombmc.so.26.0:__1cLxercesc_2_6MDocumentImplKimportNode6Mpn0AINodeImpl_b_3_+0x28 [ Signal 11 (SEGV)] /product/ar/remdev/bin/libxerces-depdombmc.so.26.0:__1cLxercesc_2_6MDOM_DocumentKimportNode6Mrkn0AIDOM_Node_b_2_+0x18 /product/ar/remdev/bin/arserverd:__1cRARXMLHandlerUtilsTBuildDOMTreeFromStr6FrnLxercesc_2_6JDOMString_rn0BMDOM_Document_rn0BIDOM_Node__C_+0xf0 /product/ar/remdev/bin/arserverd:__1cUARXMLComplexEntryGetOProcessElement6MrnLxercesc_2_6ODOM_TreeWalker_pnQARFieldValueList_rn0BJDOMString_rn0BMDOM_Document_rn0BLDOM_Element__9B_+0x3c4 /product/ar/remdev/bin/arserverd:__1cUARXMLComplexEntryGetMProcessNodes6MrnLxercesc_2_6ODOM_TreeWalker_pnQARFieldValueList_pnYARComplexEntryGetOutList_ipin0BJDOMString_rn0BMDOM_Document_rn0BLDOM_Element__v_+0x178 /product/ar/remdev/bin/arserverd:__1cUARXMLComplexEntryGetMProcessNodes6MrnLxercesc_2_6ODOM_TreeWalker_pnQARFieldValueList_pnYARComplexEntryGetOutList_ipin0BJDOMString_rn0BMDOM_Document_rn0BLDOM_Element__v_+0x214 /product/ar/remdev/bin/arserverd:__1cUARXMLComplexEntryGetSProcessFormMapping6MrnLxercesc_2_6ODOM_TreeWalker_pnYARComplexEntryGetOutList_n0BJDOMString_rn0BMDOM_Document_rn0BLDOM_Element__v_+0x424 /product/ar/remdev/bin/arserverd:__1cUARXMLComplexEntryGetMProcessNodes6MrnLxercesc_2_6ODOM_TreeWalker_pnQARFieldValueList_pnYARComplexEntryGetOutList_ipin0BJDOMString_rn0BMDOM_Document_rn0BLDOM_Element__v_+0x404 /product/ar/remdev/bin/arserverd:__1cUARXMLComplexEntryGetMProcessNodes6MrnLxercesc_2_6ODOM_TreeWalker_pnQARFieldValueList_pnYARComplexEntryGetOutList_ipin0BJDOMString_rn0BMDOM_Document_rn0BLDOM_Element__v_+0x214 /product/ar/remdev/bin/arserverd:__1cUARXMLComplexEntryGetQBuildXMLDocument6MpcpnYARComplexEntryGetOutList_pnSARXMLValueInfoList_Cp1_v_+0x4f4 /product/ar/remdev/bin/arserverd:GetComplexEntryGetToXML+0x6c /product/ar/remdev/bin/arserverd:arxmlgetentry_12_svc+0x9a8 /product/ar/remdev/bin/arserverd:HandleRPCs+0x134d0 /product/ar/remdev/bin/arserverd:WorkerThread+0x5f4 /product/ar/remdev/bin/arserverd:RestartableThreadMain+0x60 /product/ar/remdev/bin/arserverd:UnixThreadStartRoutine+0xe8 /lib/libc.so.1:0xc04f4 Thu May 22 10:28:51 2008 Dispatch : Impossible d'établir une connexion réseau avec le serveur AR System (remmtl21 : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Thu May 22 10:29:51 2008 Dispatch : Impossible d'établir une connexion réseau avec le serveur AR System (remmtl21 : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Action Request System(R) Fork Daemon Version 7.0.01 Patch 004 200708262106 Copyright (c) 2000 - 2006 BMC Software, Inc. All rights reserved. (ARNOTE 0) Server indicates that it's up. ===================================================================================================================== Anyone has any clue or could guide me in the right direction? ARS 7.0.1 patch 4 Unix Solaris 5.1.0 Oracle 9i (9.2.0.8.0) The midtier is on the same box as arserver Thank you Pascale Boyer Analyste Remedy Expert Vidéotron Technologie Inc Développement produits affaires & service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
