There is a step in the documentation (configuration pg 61) where you
have to specify a path in SLM:ConfigPreferences to the mid-tier web
server in order for them to show up.

 

Don't get too excited, however, since there is still one entire table in
the Service Targets dashboard that does not show up in mid-tier, only in
the User Tool.  They logged a defect for me, but maybe it is a blessing
since another defect in the same table opens the incorrect incident for
the one displayed - they are drilling down on entry id instead of
incident id.

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/ <http://itsm.unt.edu/> 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Thursday, May 22, 2008 10:53 AM
To: arslist@ARSLIST.ORG
Subject: SLM 7.1 web dashboard images missing

 

** 

We are using SLM 7.1 - on the WUT everything is fine.

 

On the web none of the images in the tables on the dashboard show up.
They simply just show the red X's you get from any webpage where the
image is missing.  Specifically these are the images that show up in the
"Status" and "Previous" columns and there are two possible images -
Breached and Compliant.

 

All of the images on the rest of the page show correctly.

 

Two questions:

 

1.) Are these images supposed to show in the SLM Application object
under the Support Files tab?  If so, what are they called?

2.) Do they work for anyone else using SLM 7.1 Dashboard on the web?

 

William Rentfrow, Principal Consultant

[EMAIL PROTECTED]

C 701-306-6157

O 952-432-0227

 

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