Java 1.6 have never been tested with ARS 7.1 products - know issue with BMC. Recommendation is roll-back to 1.5.0_15.
RT From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Schon, Stuart Sent: Tuesday, May 27, 2008 8:04 PM To: [email protected] Subject: Re: BMC_SLM_JAVA_HOME Error ** Hi all Can anyone offer a solution as to how I can solve the problem below. When Remedy starts I get the message Action Request System(R) Plug-In Server Version 7.1.00 Patch 002 200802011900 (c) Copyright 2001-2007 BMC Software, Inc. ld.so.1: arplugin: fatal: relocation error: file /opt/arsystem/mssharap03/slm/bin/libomfobjiefilapi.so: symbol __1cNIostream_init2t6M_v_: referenced symbol not found (ARNOTE 0) Tried 4 restarts in 30 seconds. I give up at Wed May 28 09:50:07 2008 Arserver actuall starts but when I log into Remedy and attempt to have a look at say Server Information I get a "ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : mssharap03 (2011) : RPC: Miscellaneous tli error - An event requires attentionError 0" message and the system information form is not populated with data. KM-000000024024 - talks about unable to find the path the JVM.DLL Env. - new install of Remedy Solaris 10 Oracle 10g remote ARS 7.1 P2 ITSM 7.0.3 unpatched BMC_SLA_JAVA_HOME=/usr/java/jre JAVA_HOME=/usr/java/jre Java version is 1.6 JDK I installed ITSM Asset, Change, Incident, Problem without incident. I then installed (after many attempts) SLM (it's a beast because there is no console install). PATH is /usr/java/bin:/usr/sbin:/usr/bin:/usr/ccs/bin:/usr/openwin/bin:/usr/dt/bin:/ usr/platform/SUNW,SPARC-Enterprise-T5220/sbin:/opt/sun/bin:/opt/SUNWvts/bin: /opt/SUNWexplo/bin:/opt/SUNWsneep/bin:/opt/SUNWldm/bin LD_LIBRARY_PATH is /opt/arsystem/mssharap03/slm/bin:/opt/ar/mssharap03/bin:/opt/ar/mssharap03/a pi/lib:/opt/ar/mssharap03/pluginsvr:/usr/java/jre/lib/sparc:/usr/java/jre/li b/sparc/client:/usr/java/jre/lib/sparc/server:/usr/java/jre/lib/sparc9/serve r:/usr/openwin/lib So that would seem to be ok! Regards Stuart Schon Architect - Remedy Solutions Managed Services | Remedy Solutions | KAZ Group Pty Ltd __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
