Those menus in the Change Management module will only show listings of members of those groups if there are members of those groups who have a functional role of Infrastructure Change Assignee or Infrastructure Change Manager.
I would be willing to bet that the 13 groups that are not showing up in the Change Manager drop downs have no members that have the functional role of Infrastructure Change Manager. The same would be said with the 6 groups that are missing in the Change Assignee drop downs where in those 6 groups there must be at least one member that has Infrastructure Change Assignee as a functinoal role for that group. Give that a try and see if they show up now and match with the Implementer group listing (which there is no functional role for). Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Chen Sent: Tuesday, June 03, 2008 1:43 PM To: [email protected] Subject: ITSM 7.0+ - Inconsistent Menu Data Hi everyone, Has anyone else run into this issue where the menu fields in the out of the box ITSM modules are showing inconsistent data? For example in our Change Management (7.03) module we're seeing different data when selecting the Support Organization menu and Support Group Name menu in the Assignment tab on a new change request: Support Company - we're using "My Company" only. Infrastructure Change Manager - Support Organization is showing 1 organization when there are 3, Support Group Name is showing 11 groups when there are 24 groups. Infrastructure Change Assignee - Support Organization is showing 1 organization when there are 3, Support Group Name is showing 18 groups when there are 24 groups. Infrastructure Change Implementer - Support Organization is showing 3 organizations which is correct, Support Group Name is showing all 24 groups which is correct. Any ideas? Thanks in advance. ARS 7.1, ITSM 7.03, Patch 002, Oracle 102g, Windows NT 5.2 Regards, Bill __________________________________________________________ Bill Chen | *(email): [EMAIL PROTECTED] | Schneider Electric, APC-MGE Critical Power & Cooling Services Division | BMC Remedy Operations 132 Fairgrounds Road | West Kingston, RI (USA) 02892 | ((office): 401-789-5735 Ext. 2376 |È(mobile): 401-486-2328 Other must-visit sites include... http://www.datacenteruniversity.com http://www.bladeready.com http://www.gutor.com http://www.netbotz.com http://www.availability.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
