I think it boils down to "too many managers and marketing/sales people and not enough talent." Could be for a number of reasons: misaligned priorities, issues with employee retention, corner cutting, etc.
Axton On Tue, Jun 3, 2008 at 1:07 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > ** I dunno, Howard - that's kind of "out there". Guess I'm showing my age > or something, expecting stuff like testing, proper documentation, the > software mfgr. practicing the methodologies it preaches, etc. ;) I guess I > need to move ahead with the times. > > If you think that this is bad, I remember a CMDB 1.1 upgrade that had 3 > different copies of the SAME patch script (i.e. same patch name and #). > Only a handful of people knew which was which, and not many more people even > knew there were multiple copies. If it hadn't been for that and some > outstanding help from Support, I never would have gotten through that > without having a psychotic episode. > > So things may be improving...? > > Rick > > On Tue, Jun 3, 2008 at 9:01 AM, Howard Richter <[EMAIL PROTECTED]> wrote: >> >> ** >> Rick, >> >> Are you saying that things should be tested before releasing and maybe >> there needs to be more then one way to patch an application? >> >> Have a good day, >> >> Howard >> >> >> On 6/3/08, Rick Cook <[EMAIL PROTECTED]> wrote: >>> >>> ** Ah, yes, good old SHARE:Application_Properties. The bane of many a >>> Remedy install script. You'd think that since it only exists to keep track >>> of the state of the system, largely for Remedy installation scripts, that >>> they'd spend a bit more attention on making sure that the two worked better >>> together before releasing a new patch. >>> >>> Rick >>> >>> On Tue, Jun 3, 2008 at 7:31 AM, Howard Richter <[EMAIL PROTECTED]> wrote: >>>> >>>> ** >>>> All, >>>> >>>> I just got this from Ben Healy. Looks like there is a bug in patch 007. >>>> >>>> Defect #SW00290729 - ITSM7 patch007 installer failed with "Internal >>>> Error: Unable to build patch summary. Installation cannot continue". See >>>> attached installer log. >>>> >>>> The problem can be caused if the SHARE:Application_Properties form does >>>> not have Property Name = DataLanguage and / or Property Name =LanguagePacks >>>> for each ITSM application. >>>> >>>> If either of the above are missing they will need to be created (see >>>> attached SHARE_Application_Properties.zip for example) before re-running >>>> the >>>> installation. >>>> >>>> Howard >>>> >>>> On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: >>>>> >>>>> ** Seems like there should be some install logs somewhere that tell you >>>>> something about the problem. Anything there? >>>>> >>>>> Rick >>>>> >>>>> On Mon, Jun 2, 2008 at 1:57 PM, Joe DeSouza <[EMAIL PROTECTED]> >>>>> wrote: >>>>>> >>>>>> ** >>>>>> You might want to check if you have enough space in the drive that >>>>>> holds your system Temp folder.. From the sound of it, it may be a packing >>>>>> list error - failure to build a packing list which happens if there isnt >>>>>> enough space in the temp folder. >>>>>> >>>>>> Joe >>>>>> >>>>>> >>>>>> ----- Original Message ---- >>>>>> From: Howard Richter <[EMAIL PROTECTED]> >>>>>> To: arslist@ARSLIST.ORG >>>>>> Sent: Monday, June 2, 2008 12:24:37 PM >>>>>> Subject: Re: Issue installing itsm patch 7 >>>>>> >>>>>> ** >>>>>> Ouch, so it looks like that system will need to stay at patch 6, >>>>>> unless someone has found a workaround. >>>>>> >>>>>> Thanks for the info, >>>>>> >>>>>> Howard >>>>>> >>>>>> >>>>>> On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: >>>>>>> >>>>>>> ** Is this one of those patches that is trying to validate its >>>>>>> prereqs and such before actually installing anything? I know that is a >>>>>>> promised 7.5 function, and that they've been working in that direction >>>>>>> even >>>>>>> in 7.x, but I don't know if they're there yet. >>>>>>> >>>>>>> Rick >>>>>>> >>>>>>> On Mon, Jun 2, 2008 at 9:11 AM, Rune Sorlid <[EMAIL PROTECTED]> >>>>>>> wrote: >>>>>>>> >>>>>>>> ** >>>>>>>> >>>>>>>> Got the same errormessage, only on VMWare Machines.... >>>>>>>> >>>>>>>> >>>>>>>> /Rune Sorlid >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 2008/6/2 Howard Richter <[EMAIL PROTECTED]>: >>>>>>>>> >>>>>>>>> ** >>>>>>>>> Good morning all, >>>>>>>>> >>>>>>>>> Has anyone seen the error "Unable to build patch summary" when >>>>>>>>> runing itsm 7 patch 7? >>>>>>>>> >>>>>>>>> And if so any ideas on what could be going on? >>>>>>>>> >>>>>>>>> The apps are at 7.0.3 patch 6. >>>>>>>>> >>>>>>>>> Thanks, >>>>>>>>> -- >>>>>>>>> Howard Richter >>>>>>>>> >>>>>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers >>>>>>>>> Are" html___ >>>>>>>> >>>>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers >>>>>>>> Are" html___ >>>>>>> >>>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers >>>>>>> Are" html___ >>>>>> >>>>>> >>>>>> -- >>>>>> Howard Richter >>>>>> Red Hat Certified Technician >>>>>> CompTIA Linux+ Certified >>>>>> ITIL Foundation Certified >>>>>> E-Mail = [EMAIL PROTECTED] >>>>>> Resume = http://www.richter-home.net/resume/ >>>>>> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>>>>> html___ >>>>>> >>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>>>>> html___ >>>>> >>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>>>> html___ >>>> >>>> >>>> -- >>>> Howard Richter >>>> Red Hat Certified Technician >>>> CompTIA Linux+ Certified >>>> ITIL Foundation Certified >>>> E-Mail = [EMAIL PROTECTED] >>>> Resume = http://www.richter-home.net/resume/ >>>> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>>> html___ >>> >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >> >> >> -- >> Howard Richter >> Red Hat Certified Technician >> CompTIA Linux+ Certified >> ITIL Foundation Certified >> E-Mail = [EMAIL PROTECTED] >> Resume = http://www.richter-home.net/resume/ >> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
