I would have to open the docs, but for some reason I thought you needed crystal installed on the mid-tier (or have the mid-tier pointing to it). But I might be thinking of web users only.
Howard On 6/12/08, Benedetto Cantatore <[EMAIL PROTECTED]> wrote: > > John, actually I was able to do reporting with version 11. I think > Kathy that the issue might possibly be due with the ODBC driver. When I > had a similar problem, I'm pretty sure it was because I had a user > embedded in my ODBC. Try clearing out any such information, or if that > doesn't work, try filling it in. I forget what actually cleared the > problem other than it was a bit fussy. Additionally, I recommend > checking under tools\options in the ARUser tool under the advance tab > that the report server is filled out correctly with the correct TCP/rpc > if not default set correctly. > > Ben Cantatore > Remedy Manager > (914) 457-6209 > > Emerging Health IT > 3 Odell Plaza > Yonkers, New York 10701 > > > >>> [EMAIL PROTECTED] 06/12/08 8:56 AM >>> > Kathy, > > If you are trying to run BO Crystal Reports XI .rpt files through the > Remedy User Tool, I think, and someone correct me if I am wrong, XI is > not supported even though the manuals say so, you have to use version > 10. Crystal XI is meant to be used when accessing through the Mid-Tier > or directly from the browser via the BO Crystal Reports Enterprise > Server XI, which will cost your customers some serious cash to stand > up > due to the fact that SAP is raising the cost of Crystal Reports > Enterprise CPU Licenses another 22% in mid June! Anyone who is > planning > on standing up or buying another CPU license for the Crystal XI > Enterprise Server go out an buy your licenses now! > > I ran into the same issues when testing out Crystal with AR System > version 7.1.0 but Crystal version 10 worked for me. I ran into a lot > of > issues and limitations with using Crystal 10 through the User Client > and > had to develop a user interface to force feed my SQL parameters > through > the active links instead of using the actual .rpt file to run the > query > when using the user client. We are going with the Enterprise Server XI > for reporting. > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris > Sent: Wednesday, June 11, 2008 7:25 PM > To: [email protected] > Subject: Re: 911: ITSM 7.x and Reporting > > > ** The User tool > > > -----Original Message----- > From: Howard Richter <[EMAIL PROTECTED]> > To: [email protected] > Sent: Wed, 11 Jun 2008 2:12 pm > Subject: Re: 911: ITSM 7.x and Reporting > > > ** > Kathy, > > One question where are you runing the reports (web or the user tool)? > > Howard > > > On 6/11/08, Kathy Morris <[EMAIL PROTECTED]> wrote: > > ** > Hello, > > Its been a long while that I have been chiseling away at this > mystery. I can not figure out why this report is not executing in > ITSM > 7.x. We are going live and I have all these reports from Crystal XI, > that are not opening in Remedy. Remedy says this is a "customization" > so no help. Even when we tried to copy the OOB reports into a new > record, the new copies did not open when we select "Run Report" > button. > Only the original OOB reports run. I built an open window action AL, > and the Report still does not run. There is no qualification for the > report to pass thru the parameter. Does anyone have an idea why the > reports are not opening? > > There were 3 steps: > 1. Add .rpt as attachment to Report Form > 2. Fill in Category info in Report Form > 3. Click Run Report button > > Am I missing a step? > > ________________________________ > > Get the Moviefone Toolbar > <http://toolbar.aol.com/moviefone/download.html?ncid=aolcmp0005000000001 > > 1> . Showtimes, theaters, movie news, & more! > __Platinum Sponsor: www.rmsportal.com > <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ > > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > Resume = http://www.richter-home.net/resume/ > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> > ARSlist: "Where the Answers Are" html___ > ________________________________ > > Get the Moviefone Toolbar > <http://toolbar.aol.com/moviefone/download.html?ncid=aolcmp0005000000001 > > 1> . Showtimes, theaters, movie news, & more! > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
