Hi, Its a user tool setting. Select Tools > Options, then the "Behaviors" tab. There are option boxes for "On New" and "On Search". Options are "Clear All Fields", "Keep Previous Field Values", and "Set Fields to Default Values". Choose your preference.
Thad Esser Remedy Developer "Argue for your limitations, and sure enough, they're yours."-- Richard Bach Masha Bench <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 06/17/2008 12:53 PM Please respond to [email protected] To [email protected] cc Subject New/Search Field Difference ** Greetings Listers, I really hope this will make sense. I am inheriting couple-year-old system and have a question about NEW/SEARCH form appearance. I have a form that has defaults set for several fields in New state but in Search they are blank. At first I thought this would be set in view?s but I am not finding anything like that. Does anyone have any idea where the defaults would be set that would differ between NEW and SEARCH modes? I have ARS6.3 with Help Desk. Thank you, Masha Bench __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
