What happens if you run your qualification in the Advanced Query bar on your v7 User tool. You should get a list of users.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Wednesday, June 18, 2008 2:02 PM To: [email protected] Subject: LIKE qualifications in 7.0 We're in the process of upgrading our AR System Server and Clients from version 5.1.2 to 7.0.01 and I've run into a bit of a problem. I was asked to upgrade my User and Admin tools to 7.0.01 on my PC for testing purposes, and to draft an implementation plan. Our server is still 5.1.2 but I was under the impression that the WUT is backwards compatible and I generally do very little day-to-day work in the WUT anyway. Anyhow, I upgraded with no problems and was able to login with no problems. I did a cursory examination of some workflow and everything seemed okay. This morning, I got a request to change the Group of a user. I went to the USER form, made the required changes, and clicked a button to Add them as a System POC and received an error: "Before attempting to add a System POC, their Group List must be set to System POC or System POC Manager. (ARERR 75001) The preceding message occurred during the execution of active link USER:Add A New POC -- action 1. (ARNOTE 1101)" The first line is the Message action in the Else action of the above Active Link. The problem is, I did in fact change the Group List of the user to System POC. I went to the Admin tool and checked the Run If qualification for that Active Link: ( 'Group_List' LIKE (( "%" + "System" ) + "%" )) OR ( 'Group_List' LIKE (( "%" + "Admin" ) + "%" )) Just to make sure I hadn't screwed up somewhere along the line, I had one of my coworkers attempt the change on his 5.1.2 WUT and it worked perfectly. To make sure it wasn't a backwards compatibility problem, I tested the workflow on our 7.0.01 dev server and received the same error. I looked through the Release Notes as well as the "What's new in 7.0.01" docs and didn't see any issues about LIKE qualifications being interpreted differently in 7.0.01 versus 5.1.2 and I checked the patch notes for 7.0.01 just to see if it was a possible bug. No luck. I asked an old coworker of mine who now works on a 7.1 server if he'd experienced anything like this, and he mentioned that I could change "%" + "System" + "%" to "%System%" That's all well and good, but this is only one active link in a fairly large beast of an application. Did something change in the way the WUT interprets LIKE qualifications? Thanks much, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
