You can implement row-level security via Assignee Group (Field ID 112). Just add the field and populate it with whatever group(s) you want to provide access for (multiple Assignee Groups requires a server setting). Set Veiw permission for Request ID (Field ID 1) to Assignee Group only. Searches will only return rows/records for the user's group.
We're a custom shop - if you're running OOB, you may want to talk to your
vendor (BMC?).
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
John Kelley
<[EMAIL PROTECTED] To: [email protected]
BRANDS.COM> cc:
Sent by: "Action Subject: Private incidents
Request System
discussion
list(ARSList)"
<[EMAIL PROTECTED]
G>
06/19/2008 10:41
Please respond to
arslist
Hi List
ARS 7.01
Is there a way to set an Indicent request private to one particular group?
Here is the reasoning: We have a risk management group that wants to open
their own calls in incident management, which should NOT be seen by any
other support group.
Thanks
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