Manish,
I am not sure specifically if ITSM 6.0 version of the apps will have an
impact if run under AR System 7.1.0. By and large this should work without
any issues unless AR System 7.1.0 release notes state this and if so what
pieces would be impacted. I am not fully clear, since I have not read the
7.1.0 documentation yet.
We moved from AR 6.3.0 Patch 20 running ITSM 6.x (HD 6.x AM 6.x and CMDB
1.1) to AR 7.0.1 Patch 2 last year running ITSM 6.x (but only difference was
we moved from CMDB 1.1 to CMDB 2.0.1) after the AR upgrade. Our apps are
running without any issues in production and we are extremely happy with the
setup.
One thing I would recommend is to upgrade AR from 6.3 to AR 7.1.0 in place
with the Upgrade option (which will just upgrade the AR components without
impacting the application). What you have mentioned below will not work -
quoted here again:- "We are looking fwd for the feasibility, if we 1.
Install ARS7.1 2. Apply our existing database dump of application (Incident
Management 6.0 + Change Management 6.0 + SLA 2.0) 3. Install Mid Tier 7.1 4.
Install Oracle 10g 5. Install CMDB2.0"
Also, upgrading CMDB 1.1 to CMDB 2.0 is a multi-step manual process and I
hope you have the white paper that describes how to do this methodically
without impacting the data in your current CMDB.
HTH,
--
Shyam
----- Original Message -----
From: "Manish SINGLA" <[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: <[email protected]>
Sent: Sunday, June 22, 2008 10:10 PM
Subject: Feasibility of migration of ARS6.3 to ARS7.1 keeping Application
Incident Mgmt and Change Mgmt v6.0
Hello List,
We are into overall architecture change of our existing Remedy
infrastructure.
Currently we are on ARS6.3 + Incident Management 6.0 + Change Management 6.0
+ SLA 2.0 + CMDB1.1 + Oracle 9i.
While testing Oracle 10g with our existing ARS6.3, we realized that ARS6.3
in not compatible with Oracle 10g client.
So we foresee ARS6.3 as a bottle neck to our Architecture update w.r.t to
Oracle and other components of Remedy as well for e.g. we can't be On
CMBD2.0 unless we don't have ARS7.1.
We are looking fwd for the feasibility, if we 1. Install ARS7.1 2. Apply our
existing database dump of application (Incident Management 6.0 + Change
Management 6.0 + SLA 2.0) 3. Install Mid Tier 7.1 4. Install Oracle 10g 5.
Install CMDB2.0
WILL MY SYSTEM WORK AS IT IS WORKING NOW. If not what are the issues behind
and how we can overcome those.
Your input on this keeps very value for me.
Thanks
Best Regards
Manish.
+91 98107 98076
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