We get this same error sporadically and cycling the Email Engine service always clears it up. We're on 7.0.1 patch 5, but had the same problem on 6.3. It's frustrating, I know. BMC has never figured out what the cause is. So we only use MAPI for incoming mail. We use SMTP for outgoing because it's more stable.
Chad Hall (501) 342-2650 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR Sent: Sunday, June 22, 2008 10:28 PM To: [email protected] Subject: MAPILogonEx Failed - Unable to login to MAPI (365,868 records on AR System Email Error Logs) hi all, can someone help us? we don't know what is causing the humongous error email log that is being dumped to/by our server. i'm definitely positive we did not attempt sending any emails this many since we are only on devel right now. i checked and half (182,934!) of the record says this: Message Type*: SEVERE Message Number*: 0 Generated By*: Mail Box Message Test: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R eceiverModule.java: 1805) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java: 206) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) and the other half is: Message Type*: INFO Message Number*: 29 Generated By*: AR System Email Daemon Message Test: Incoming message queue size: 0 has anyone ever encountered this error before? have we missed on an important configuration or something? we'd appreciate any help! thanks in advance. ~ elinore ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ************************************************************************* The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. ************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
