Hi All, We have a small glitch in the ITSM 7 notification. The notifications from our ITSM 7 server is as mentioned below: <http://mid-tierserver.com/arsys/servlet/ViewFormServlet?form=NTE%3aNoti fier&server=(IP Address of the Remedy Load Balancer)&eid=NTS000000396855>
Link is expected to have the Load Balancer server name, but instead it contains the Load Balancer ip address. The hosts file in Remedy servers & mid-tier server have got the Remedy Load Balancer IP address mapped with the Remedy Load balancer name. One other thing is that in Mid-Tier configuration, Remedy Load Balancer Name is configured (not the IP Address) . If we access the URL using server= "IP address" of the Remedy Load Balancer it comes up with the message " the server is not registered"...in those lines. The ServerName in the ar.cfg file is also mapped to the Remedy Load balancer Name. It will be helpful is anybody can throw light on this. We have AR service with the following configuration: ARS 7.1 Patch # 1 ITSM 7.0.3 Patch 6 Midtier 7.1 Patch 001 Windows 2003 Servers, SQL 2005 Phani. Voip: +44 20718 25413 ~Whatever It Takes~ This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
