John, The assignment configuration form you are referring to I believe only has to do with auto assignment to groups and not displaying what groups display for what combination of products and operational categorization.
Kevin Begosh -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Monday, June 30, 2008 2:23 PM To: [email protected] Subject: Question: Configuring Assignments in ITSM 7.x Question: My question has to do with configuring assignments in ITSM 7.x. Can I say specify in the Assignment Configuration form for a specific combination of Operational Category and Product Category ONLY groups A and B can be assigned to that combination? i.e. limiting the menu on the Change form for the Change Assignee, Support Group Name+ to only display Groups A and B when the specified combination of Operational and Product Category have been selected. I tried to get this to work by inputting the values I wanted into the Assignment Configuration form in 7.x but it did not work, basically I am trying to get this to work like the SHR:Assignments Groups with Skills worked in 6.3. Does 7.x have this type of functionality? Thanks. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
