Did you create an Archive form of AR System Email Messages recently, or use one of the reserved fields on the Email Messages form (140X) on another Regular form? I had a similar problem when I created another form in Remedy using the same field IDs. BMC Support said it was a known issue on how the Email Engine was designed, and you could not use those special field IDs outside the Email Messages form.
(Embedded image moved to file: pic04596.gif)Countrywide
James Van Sickle
Remedy Developer II
Enterprise Service Management
972-696-5779 Office 1000 Coit Road
92-540-5779 Mail Stop: PCRD-2-19
Internal Plano, TX 75075
Kaiser Norm E CIV
USAF 96 CS/SCCE
<[EMAIL PROTECTED] To
N.AF.MIL> [email protected]
Sent by: "Action cc
Request System
discussion Subject
list(ARSList)" Re: [ARSLIST] Baffling Email
<[EMAIL PROTECTED] Problem
ORG>
07/09/2008 05:02
PM
Please respond to
[EMAIL PROTECTED]
RG
Yes, I definitely see the filters firing in the filter log.
The notifications are hard set to send via email, not user preference.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
Sent: Wednesday, July 09, 2008 4:47 PM
To: [email protected]
Subject: Re: Baffling Email Problem
Do you see the filter that actions the notification fire in a filter
log?
What method of notification are you using, is it Email or are you using
cross reference?
Depending on version have you double checked the Alert form to see
whether
the notification is there?
Matt
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: 09 July 2008 22:39
To: [email protected]
Subject: Re: Baffling Email Problem
Positive. We pull up the Messages form AND our Help Desk form, change
status of a test ticket, which normally always generates a message
record, then *immediately* go back to the Messages form and rerun the
search and nada.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Wednesday, July 09, 2008 4:31 PM
To: [email protected]
Subject: Re: Baffling Email Problem
**
I believe there is an option on whether to retain a copy of the sent
messages. Are you sure the email is not being sent and then the record
is being deleted from the form?
Craig Carter
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, July 09, 2008 3:11 PM
To: [email protected]
Subject: Baffling Email Problem
**
Hello everyone:
Here's something you don't see every day. For some reason, a Remedy
server of a site I support cannot find its AR System Email Messages
form!
The system has about 12 filters that each generate a notification based
on ticket status changes. What's weird isn't that the notifications
aren't going out-it's that the notifications never get created in the
Messages form. It's like the filters generating the notifications are
just skipping the notification action.
Anyone seen this before?
ARS 6.3 patch 21
Windows 2003
Microsoft SQL 2003
Thanks,
Norm
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