Jaimie, My guess is that the user getting the error is not a part of the Assignee Group that the ticket is getting assigned to.. Check the contents of the field 112, and verify if the user is a member of any of the groups that is contained in that field 112 on the said form.. Hope this helps.. Joe
----- Original Message ---- From: jaimie <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, July 10, 2008 5:38:38 PM Subject: ARERR:302 Entry does not exist in the database Hi All, I'm getting a weird error and I have no idea how to fix it. We are using ARS 7.1 patch 3 on SQL 2005, Windows 2003 and ITSM 7.00.3. We do not have a whole lot of knowledge when it comes to 7.1 What happened was that we were trying to give permissions to fields on the form via the Admin tool. Previous versions allowed this, but 7.1 does not and we got a message stating that we could not do that. Then it froze the admin tool. After the admin tool came back up, thats when we logged into the client as a test user and found this error. However, for some reason the admin can access tickets via the Problem Management Form. If anyone else tries to search for a Problem Investigation, they get a message stating that there are No matching requests (or no permission to requests) for qualification criteria. (ARWARN 1200). This is only affecting the Problem Investigation form and nothing else. The thing is that the test user can save a ticket and it will give a ticket number but then give the error ARERR [302] Entry does not exist in database. And if I log in as an admin I can see the ticket and open it. It makes me think that its a permission or roles issue, but again I have am not sure. I have checked my sql log and nothing is jumping out at me. I was thinking that maybe the permissions are no longer attached to the form or fields, but I can't just go into the admin tool and add the permissions to the form like previous versions allowed. Any ideas? Thank you _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
