Stuart and Joe,

 

Thanks for the information. We are in the process of upgrading one of
our systems from 6.3 to 7.1 and the others from 7.01 to 7.1. The
question of Crystal versions came up and I just needed to check. 

 

Which leads me to another question around any gotcha's going from 6.3
patch 20 to 7.1 patch 2. This is in a Unix/Oracle environment. We will
be upgrading Oracle to 10g.

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Schon, Stuart
Sent: Thursday, July 10, 2008 6:55 PM
To: [email protected]
Subject: Re: ARS 7.1 and Crystal 9

 

I use CR9 against the 7.1 ODBC Driver all the time to produce adhoc
reports and have see no problems. Altering the built-in reports though
is another thing entirely

 

Regards

Stuart Schon

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: 11 July 2008 07:36
To: [email protected]
Subject: Re: ARS 7.1 and Crystal 9

 

Try connecting to Crystal using an older User client install (and
install the older AR ODBC driver) if you are having problems with the
current version..

 

I had done something similar a few years ago when faced with a similar
problem and it had worked for me.

 

Joe

 

----- Original Message ----
From: "Nall, Roger" <[EMAIL PROTECTED]>
To: [email protected]
Sent: Thursday, July 10, 2008 3:24:49 PM
Subject: ARS 7.1 and Crystal 9

** 

Does anyone know if Crystal 9 is still compatible with Remedy 7.1? The
compatibility matrix only references Crystal 10 or 11.

 

Thanks,

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW

Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM

 

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