Laura I tried to setup an Archive form for the Email Messages form a while ago, and ran into the unusual activity that Susan was referring to. Here is what I wrote to the list a few months ago about it:
According to Remedy Support, creating an Archive Form for the AR System
Email Messages form causes a duplication of the reserved fields used by the
email engine to send email. Apparently the email engine was not setup to
distinguish Field IDs such as 18085 between two separate forms. When I
created an Archive form off the Email Messages form, the Email Engine
decided that my Archived Email Messages form was the new form to process
incoming and outgoing email on. This became somewhat amusing as Incoming
email went directly to my Archive Form, and Outgoing email just sat in my
original Email Messages form waiting to get processed.
Removing the Archive form and restarting the Email Engine fixes the
problem.
(Embedded image moved to file: pic23851.gif)Countrywide
James Van Sickle
Remedy Developer II
Enterprise Service Management
972-696-5779 Office 1000 Coit Road
92-540-5779 Mail Stop: PCRD-2-19
Internal Plano, TX 75075
"Nichols, Laura
(Laura)"
<[EMAIL PROTECTED]> To
Sent by: "Action [email protected]
Request System cc
discussion
list(ARSList)" Subject
<[EMAIL PROTECTED] Re: [ARSLIST] BMC Remedy - Copy to
ORG> Archive and Delete from Source - AR
System Email Messages?
07/11/2008 12:06
PM
Please respond to
[EMAIL PROTECTED]
RG
**
Susan,
Can you elaborate on your statement, "I was also notified yesterday that it
is not recommended to archive system email messages, there is some unusal
result related to it."? Do you remember where you got this information?
Are you still archiving your email messages?
Anyone else heard or read anything on this??
Thanks,
Laura
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Wednesday, March 26, 2008 10:28 AM
To: [email protected]
Subject: Re: BMC Remedy - Copy to Archive and Delete from Source
**
Mel,
I have found that for 'us' keeping less than 100k Help Tickets or Tasks in
those forms keeps performance at an acceptable level. You have to remember
that all workflow is affected by the number of records in the form and keep
in mind any table fields that are refreshed.
We generally keep 13 months of or closed records.
Since we upgraded to v7.0.1P3 last year I was excited about the 'archive'
option. In the last month I've used it on HTs, Tasks and email messages.
For us it appears to require a huge amount of disk space for the
copy/delete option. That needs to be planned for and it was greater than 1
for 1 which is logical since another table is now holding the same record.
For us it was quite a bit more than that infact we nearly brought the
server down.
I only archive in the lowest of production hours (night) when minimal users
are on the system.
I was also notified yesterday that it is not recommended to archive system
email messages, there is some unusal result related to it. Sorry did not
get more info.
I found the actual archiving to go fairly quick, was doing about 70k
records both times. I liked the fact I didn't have to manually delete the
records afterwards.
hth,
Susan
ShopperTrak
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