Brian, I've used Aeroprise with a handheld PDA a w/barcode scanner but it should be a similar situation with your Blackberry. It is very flexible and is not restricted to "Helpdesk" or other canned Remedy ARS forms. I made a custom form to "check-in" bar tagged equipment. Upon docking and running the Aerosync we would load the incoming information from the shipping tag to the custom form. There is a lot more functionality available with quick responses and user priority settings. Support is good and it's simple to setup. Not sure of the pricing.
John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Monday, July 14, 2008 9:54 AM To: [email protected] Subject: Blackberry Solutions ** I know there are several solutions for using Remedy on a Blackberry (Aeroprise, Vaultus, Mobile Reach). We are looking to use custom applications on our Blackberry. Has anyone looked at several of these products? Can you tell me which you prefer? Also can you tell me a rough ballpark of their pricing? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
