The CI name is required and I have encountered this with other CI types prior to a computer having a name we used the PO number and line item value such as 12345-1 for the first computer on the order and 12345-X for each additional item. Using something that will allow reporting is the answer. The provider and contract number could work.
-----Original Message----- From: Pierson, Shawn <[EMAIL PROTECTED]> To: [email protected] Sent: Mon, 14 Jul 2008 2:39 pm Subject: ITSM Asset Management Products for Telecom Services ** Good afternoon, I’ve been tasked with configuring Asset Management to be able to account for our leased lines from various telecoms. There are a few issues, though, that prevent me from being able to do it correctly. The first problem is that Product Names need to be unique. This works for hardware, but for things like a T1, which you can get from many different manufacturers, it creates a problem. While we could put something in such as “Sprint T1” and another as “AT&T T1”, this makes reporting more difficult, especially when you have something like seven different types of connections with each ISP. So I’m wondering how the rest of you handle this? Do you go ahead and insert information like the company name, or is there a way to track this data correctly? Thanks, Shawn Pierson Private and confidential as detailed here. If you cannot access hyperlink, ple ase e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
