Hi Claire You will need to adjust the filter phasing to make this happen, and split it into at least 2 filters. The first filter should do your push fields immediately (`! naming) so that the value is available for the subsequent filter.
Your second filter can then access the value set by the first push fields, and you can include this in the run-if if needed. Without the first push fields happening immediately the second filter will not be able to access the results of that push (as it will happen in a later phase). HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Tuesday, July 15, 2008 4:45 PM To: [email protected] Subject: Filter Actions - Multiple Push Field Actions I may be going about this all wrong... I have a transport form that takes an email sent to Remedy and then pushes the information to the Ticket. I have one Push action that pushes some information to the ticket then a notify action and then another push action. The and push action will only happen if the 1st push action sets a field with a specific value. It is important that the 2nd push happens after the 1st push. I know I can create 2 filters, but want this to be as clean in terms of workflow as possible. Can I have: Push Fields Notify Push Fields ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
