Drew, How did you build the mapping in the Approval Mappings form or from the SRD??
Was the SRD ever in a status of "Deployed" before you attempted to create this SRD Approval? If so, try creating a new SRD (test) and re-do the approval mapping. Also, 1. Make sure the Approval is listed as Group on the Approval Mappings form 2. Make sure the SR Definition is set for Approval. On the Approval Tab, what option have you selected; 'Set using Approval Engine, Individuals'? --> Try setting the options to Catalog Manager. I'm assuming that you are assigned to this Role. 3. Maybe try switching the Approval mapping to Individual for this specific SRD then see if the approval shows up. Let me know, Troy Sasso --- On Tue, 7/15/08, Drew Shuller <[EMAIL PROTECTED]> wrote: > From: Drew Shuller <[EMAIL PROTECTED]> > Subject: SRM Approval Question > To: [email protected] > Date: Tuesday, July 15, 2008, 8:55 AM > Hello listers! > > I've created a Service Request Definition in Pending > status and added some > Approvers. One of them is called SGP00000003|SRD Approver, > so it's a > support group. On the People form, I added the functional > Support Group > role of SRD Approver to my own record. Then I logged in > again. > > But I can't see that approval request when I go to > Approval Central. The > only approvals listed are those that I created for myself - > not for the > SRD Approver group. How can I find that one? > > Thanks in advance. > > Drew > Tulsa, OK > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
