Hi All, We are using remedy service desk 7.0.03. We are very much interested on built a simple knowledge base on this (without purchasing remedy knowledge management). This may be searching an old tickets, solutions, documents or any other related information for the keyword that user type in. Service desk is already having known error database and solution database. We can also search the incidents through the incident management. To bring all of this into one place, Is there any way to built using the existing methodologies? If anyone uses open source or any other solutions for this, it is great help for us.
Thanks, Nathan _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
