We have a spell checker and do not have that problem; It may have something
to do with how you close the word file. I attached our links for you to
compare.
-drake
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Jason Tricky
> *Sent:* Thursday, July 17, 2008 8:08 AM
> *To:* [email protected]
> *Subject:* Spell Checker - error on message on normal.dot
>
>
>
> **
>
> I added the spell checker OLE active link for our worklog and it works but
> to some users a message box from microsoft word would popup after the spell
> check and the error is - This file is in use by another application or user
> (C:\Documents and Settings\...\Normal.dot) This only comes up when Outlook
> is open when they do a spell check on remedy. Does anybody here on the list
> who have used the spell checker (WORD OLE active link) and seen this problem
> before? One of our software guys had experienced this but with another
> application and he had to add 'Application.NormalTemplate.Saved = True' to
> resolved it... Not sure how to put that on the OLE active link... Please
> advise
>
>
>
> Thanks,
>
> Jason
>
>
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#
# File exported Fri Jul 18 09:27:31 2008
#
begin active link
name : HPD_BT_SpellChecker_00
timestamp : 1073348816
export-version : 8
owner : Remedy
last-changed : akeller
actlink-order : 0
wk-conn-type : 1
schema-name : HPD:HelpDesk
actlink-mask : 1
actlink-control: 1207801000
enable : 1
permission : 0
actlink-query : 1\4\7\2\1\11\2\4\9\%Windows%\4\6\1\8\2\0\
action {
auto-server : Microsoft Word Basic
auto-visible: 0
auto-clsId : {000209FE-0000-0000-C000-000000000046}
auto-action : FileNewDefault( )
auto-COM :
1\14\FileNewDefault\38\{00020400-0000-0000-C000-000000000046}\3096\\0\0\\0\
}
action {
auto-server : Microsoft Word Basic
auto-visible: 0
auto-clsId : {000209FE-0000-0000-C000-000000000046}
auto-action : AppHide( )
auto-COM :
1\7\AppHide\38\{00020400-0000-0000-C000-000000000046}\3096\\0\0\\1\10\WindowName\12\\0\2\4\0\\
}
action {
auto-server : Microsoft Word Basic
auto-visible: 0
auto-clsId : {000209FE-0000-0000-C000-000000000046}
auto-action : Insert( $Summary$ )
auto-COM :
1\6\Insert\38\{00020400-0000-0000-C000-000000000046}\3096\\0\0\\1\4\Text\8\\0\1\8\
}
action {
auto-server : Microsoft Word Basic
auto-visible: 0
auto-clsId : {000209FE-0000-0000-C000-000000000046}
auto-action : ToolsSpelling( )
auto-COM :
1\13\ToolsSpelling\38\{00020400-0000-0000-C000-000000000046}\3096\\0\0\\0\
}
action {
auto-server : Microsoft Word Basic
auto-visible: 0
auto-clsId : {000209FE-0000-0000-C000-000000000046}
auto-action : EditSelectAll( )
auto-COM :
1\13\EditSelectAll\38\{00020400-0000-0000-C000-000000000046}\3096\\0\0\\0\
}
action {
auto-server : Microsoft Word Basic
auto-visible: 0
auto-clsId : {000209FE-0000-0000-C000-000000000046}
auto-action : $Summary$ = Selection( )
auto-COM :
1\9\Selection\38\{00020400-0000-0000-C000-000000000046}\3080\38\{00001100-0000-0000-E8F6-12009D21405F}\0\1\8\0\
}
action {
auto-server : Microsoft Word Basic
auto-visible: 0
auto-clsId : {000209FE-0000-0000-C000-000000000046}
auto-action : FileClose( Val( 2 ) )
auto-COM :
2\3\Val\38\{00020400-0000-0000-C000-000000000046}\3077\38\{00001100-0000-0000-E8F6-12009D21405F}\41\0\\1\1\a\8\\0\2\4\1\2\9\FileClose\38\{00020400-0000-
auto-COM : 0000-C000-000000000046}\3096\\0\0\\1\4\Save\12\\41\0\\
}
action {
auto-server : Microsoft Word Basic
auto-visible: 0
auto-clsId : {000209FE-0000-0000-C000-000000000046}
auto-action : AppClose( )
auto-COM :
1\8\AppClose\38\{00020400-0000-0000-C000-000000000046}\3096\\0\0\\1\10\WindowName\12\\0\2\4\0\\
}
action {
set-field :
0\8\105\17\2\102\1\*\1\*\1\8\0\1\4\104\2\105\13\1\102\1\*\1\*\1\8\0\1\4\101\2\1\
}
help-text : HPD_BT_SpellChecker_00 - Runs spell check on the Summary
fieldHPD_BT_SpellChecker_05 - Runs spell check on the Description
fieldHPD_BT_SpellChecker_10
help-text : - If the user is not running Remedy User on a Windows
machine with Microsoft Word, an error message opens.
object-prop : 4\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\
end
begin active link
name : HPD_BT_SpellChecker_05
timestamp : 1073348816
export-version : 8
owner : Remedy
last-changed : akeller
actlink-order : 5
wk-conn-type : 1
schema-name : HPD:HelpDesk
actlink-mask : 1
actlink-control: 1207801000
enable : 1
permission : 0
actlink-query : 1\4\7\2\1\11\2\4\9\%Windows%\4\6\1\240000007\2\0\
action {
auto-server : Microsoft Word Basic
auto-visible: 0
auto-clsId : {000209FE-0000-0000-C000-000000000046}
auto-action : FileNewDefault( )
auto-COM :
1\14\FileNewDefault\38\{00020400-0000-0000-C000-000000000046}\3096\\0\0\\0\
}
action {
auto-server : Microsoft Word Basic
auto-visible: 0
auto-clsId : {000209FE-0000-0000-C000-000000000046}
auto-action : AppHide( )
auto-COM :
1\7\AppHide\38\{00020400-0000-0000-C000-000000000046}\3096\\0\0\\1\10\WindowName\12\\0\2\4\0\\
}
action {
auto-server : Microsoft Word Basic
auto-visible: 0
auto-clsId : {000209FE-0000-0000-C000-000000000046}
auto-action : Insert( $Description$ )
auto-COM :
1\6\Insert\38\{00020400-0000-0000-C000-000000000046}\3096\\0\0\\1\4\Text\8\\0\1\240000007\
}
action {
auto-server : Microsoft Word Basic
auto-visible: 0
auto-clsId : {000209FE-0000-0000-C000-000000000046}
auto-action : ToolsSpelling( )
auto-COM :
1\13\ToolsSpelling\38\{00020400-0000-0000-C000-000000000046}\3096\\0\0\\0\
}
action {
auto-server : Microsoft Word Basic
auto-visible: 0
auto-clsId : {000209FE-0000-0000-C000-000000000046}
auto-action : EditSelectAll( )
auto-COM :
1\13\EditSelectAll\38\{00020400-0000-0000-C000-000000000046}\3096\\0\0\\0\
}
action {
auto-server : Microsoft Word Basic
auto-visible: 0
auto-clsId : {000209FE-0000-0000-C000-000000000046}
auto-action : $Description$ = Selection( )
auto-COM :
1\9\Selection\38\{00020400-0000-0000-C000-000000000046}\3080\38\{00001100-0000-0000-E8F6-12009D21405F}\0\1\240000007\0\
}
action {
auto-server : Microsoft Word Basic
auto-visible: 0
auto-clsId : {000209FE-0000-0000-C000-000000000046}
auto-action : FileClose( Val( 2 ) )
auto-COM :
2\3\Val\38\{00020400-0000-0000-C000-000000000046}\3077\38\{00001100-0000-0000-E8F6-12009D21405F}\41\0\\1\1\a\8\\0\2\4\1\2\9\FileClose\38\{00020400-0000-
auto-COM : 0000-C000-000000000046}\3096\\0\0\\1\4\Save\12\\41\0\\
}
action {
auto-server : Microsoft Word Basic
auto-visible: 0
auto-clsId : {000209FE-0000-0000-C000-000000000046}
auto-action : AppClose( )
auto-COM :
1\8\AppClose\38\{00020400-0000-0000-C000-000000000046}\3096\\0\0\\1\10\WindowName\12\\0\2\4\0\\
}
action {
set-field :
0\240000007\105\17\2\102\1\*\1\*\1\240000007\0\1\4\104\2\105\13\1\102\1\*\1\*\1\240000007\0\1\4\101\2\1\
}
help-text : HPD_BT_SpellChecker_00 - Runs spell check on the Summary
fieldHPD_BT_SpellChecker_05 - Runs spell check on the Description
fieldHPD_BT_SpellChecker_10
help-text : - If the user is not running Remedy User on a Windows
machine with Microsoft Word, an error message opens.
object-prop : 4\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\
end
