The main difference between ITSM 5.5 and 5.6 is that in 5.6 field IDs have been corrected, there should be no field in the "customer/client" range (in a vanilla environment of course). Besides the correction of field IDs, there should also be a few workflow bug fixes (which I can't tell you what they are, it's been a long time)
So to answer your question: if your gap analysis is at the functional level, you should be OK working with 5.6. However if you are using a tool like migrator to compare the forms and workflow, be prepared to see many differences because of the field IDs being different (for the same field name) Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Jon Chau Sent: Wed 07/09/08 6:19 PM To: [email protected] Subject: Asset Management v5.5 Hello, This may be a long shot, but I was wondering if anyone has the Asset Management v5.5 installation files available for Windows that you could get to me somehow. I can't find it anywhere on our servers, and the BMC site only goes as far back as v5.6. I'm attempting to do a gap analysis from our customized environment to an OOTB installation of ITSM 5.5. I suppose I could attempt to do the gap analysis against 5.6 since they may be somewhat similar? Thanks, Jon _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
