Hi Guillaume,
Thanks for the info. I think I am going to have to get hold of support. I had tried to do the change just after the initial install so there had not been any changes to the ARAdmin properties on SQL. Kind Regards, Basil Webster Siemens IT Solutions and Services (Pty) Ltd Remedy Developer Local Production Centre Infrastructure Operations Siemens Southern Africa Main : +27 11 652-2000 Direct : +27 11 652-7220 Fax : +27 11 6527501 Mobile : +27 82 4529389 E-mail : [EMAIL PROTECTED] www.siemens.co.za ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: 19 July 2008 17:14 To: [email protected] Subject: Re: ARAdmin pwd change via User Tool - SQL 2005 Hi Basil, I changed the aradmin password a couple of weeks ago on a SQL Server 2005, and did not encounter any problem at all. The AR Server version and User tool version are 7.1 patch 3. I did the change through the AR Admin console in the user tool, and encountered no problems... So I suggest you do the following: - Stop the remedy server service - In the ar.cfg file, remove the line that has parameter Db-password - Login with an administrator account in SQL Server and set the aradmin account password to the default, which is AR#Admin# - restart the remedy server service - retry changing the password If it fails, you should contact bmc support to see what is going on. This feature does work, maybe somebody changed the account properties of the aradmin user in SQL server which would be causing problems Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Webster, Basil Sent: Wed 07/16/08 10:37 AM To: [email protected] Subject: ARAdmin pwd change via User Tool - SQL 2005 Hi All, We have just installed ITSM (Incident, Problem, Change, CMDB, Asset), AR Server V7.1, all with latest patches. OS is MS Win Server 2003 R2 with SQL2005 Ent. It is part of our install process, after the initial install, to change the default password for ARAdmin but we get a SQL error that either the account does not exist or does not have permissions, when going through the System Info console on the user tool. We have confirmed that it is the dbo on the ARSystem db. A test on SQL2000 does not give the same problem. SQL 2005 is new to us and suspect the problem lies there. Has anyone else received the same error and how was it resolved? Naturally there is more than one way to skin the cat, and we have done it, but we would like to be able to use the standard features. Kind Regards, Basil Webster Siemens IT Solutions and Services (Pty) Ltd Remedy Developer Local Production Centre Infrastructure Operations Siemens Southern Africa Main : +27 11 652-2000 Direct : +27 11 652-7220 Fax : +27 11 6527501 Mobile : +27 82 4529389 E-mail : [EMAIL PROTECTED] www.siemens.co.za ________________________________________________________________________ ________________ The information in this e-mail is confidential and is intended solely for the addressee. If you have received this e-mail in error, you are hereby notified that any review, copying or distribution is strictly prohibited. Please inform the sender immediately and destroy the original. Siemens Limited and/or its subsidiaries accepts no liability of whatever nature for any loss, liability, damage or expense resulting directly or indirectly from access to this message and any files or links that are attached hereto. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________________________ The information in this e-mail is confidential and is intended solely for the addressee. If you have received this e-mail in error, you are hereby notified that any review, copying or distribution is strictly prohibited. Please inform the sender immediately and destroy the original. Siemens Limited and/or its subsidiaries accepts no liability of whatever nature for any loss, liability, damage or expense resulting directly or indirectly from access to this message and any files or links that are attached hereto. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
