This is documented on page 131 of the AR System 7.1.00 Configuring Guide: BMC Remedy Action Request System 7.1.00 Configuring 31-Aug-2007 PDF <http://www.bmc.com/supportu/documents/93/91/69391/69391.pdf> Multi-threaded escalation pools were first introduced in 7.1.00, so make sure that you are on that version. Versions prior to 7.1.00 had only single-threaded escalation pools. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Tricky Sent: Monday, July 21, 2008 10:53 AM To: [email protected] Subject: escalation server queue ** How do you set up or add escalation server queue? I just saw it on the config guide that you can add server queues and on the diagram there was a escalation queue but if I click on the drop down from the admin tool, the only selections are Admin, Fast, List and Private. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
