Can anyone tell me how well this product works. We are on ARS 7.1 and Help Desk 5.6. Will it work on that combo? Also if I use a Round Robin rule to assign tickets within a Group how do you let the system know that a technician is not available? There does not seem to be much in the way of documentation for this product.
Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
