Classification: UNCLASSIFIED Caveats: NONE We have modified several reports for our use (particularly, making the Notes area "grow"). The issue I believe you're having is with the ODBC connection credentials assumed by the canned reports. The OOTB (canned) reports will work with the credentials BMC embedded, but if you modify them, you'll have to work with your local credentials.
First of all, save a copy of the original report (but you already knew that). Make desired changes to a copy, and "verify" the database. Make sure that the "new" connection is using valid local user credentials and/or ODBC connection settings. Replace the file in the Report form record, and you should be on your way. HTH, Michael W. Luttmann Sr. Remedy Developer Fort Carson DOIM -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, July 28, 2008 2:15 PM To: [email protected] Subject: Re: BMC Out of Box reports ** They just will not pull anything back from the database. For example take any of the incidnet reports, I have connected to the database and when I refrech the report from Crystam, it will prompt you and then say that there was no data to pull back. If then create a new report (also on the HPD:Helpdek) it runs great. Its very strange, almost like its not talking to the same database, but there is only one connection. Howard On 7/28/08, Kathy Morris <[EMAIL PROTECTED]> wrote: ** What are the error messages that you are receiving. I worked quite a bit with modifying out-of-the box crystal reports and customizing reports. -----Original Message----- From: Howard Richter <[EMAIL PROTECTED]> To: [email protected] Sent: Mon, 28 Jul 2008 12:40 pm Subject: BMC Out of Box reports ** Good afternoon all, I hope you had a great weekend. Now for the question, has anyone had issues with modifying the out of box crystal reports? I can create new reports with no issues, however I am getting some strange issues changing the out of box ones. FYI: this is ITSM 7, patch 7 running on 7.1 patch 3. Thanks, -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ ________________________________ The Famous, the Infamous, the Lame - in your browser. Get the TMZ Toolbar Now <http://toolbar.aol.com/tmz/download.html?NCID=aolcmp00050000000014> ! __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
