Thanks, I will try that tomorrow on site.
Howard On Wed, Jul 30, 2008 at 10:29 PM, Lisa Westerfield < [EMAIL PROTECTED]> wrote: > ** > > There is a form called HPD:Associations that holds the relationships that > an incident has between CIs, solutions, known errors, other incidents, etc. > > > > I would create a report based on the HPD:HelpDesk form, and then insert a > sub report based on the HPD:Associations form. The link between the report > and sub report would be 'Incident ID' of the HPD:Help Desk form to the > 'Request ID' of the HPD:Associations form. > > > > You will want to add an additional sub report criteria of 'Request Type01' > = "Configuration Item", and display the 'Request Description' which is the > name of the CI. Sounds like this should get you what you need. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Howard Richter > *Sent:* Wednesday, July 30, 2008 5:15 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Question on a Crystal report on an incident and the ci related > to that incidnet. > > > > ** > > Has anyone created a report (and can give some pointers) that will print > out an incident along with any relationships tied to it. > > > > We have a request to be able to print out all of the incident info, with > any CI that might be related to the incident, not the CI tied to the user > just the Incident. > > > > Thanks, > > > > Howard > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" html___ > > <http://www.bmc.com/userworld/> > > TuringSMI is a Platinum Sponsor of both BMC UserWorld Events > > *Email Disclaimer* > This email has been sent from the TuringSMI Group > > This message is subject to and does not create or vary any contractual > relationship between TuringSMI, SMI Technologies, SMI Telco, its > subsidiaries or affiliates and you. Internet communications are not secure > and therefore the TuringSMI Group does not accept any legal responsibility > for the contents of this message. Any views or opinions expressed are those > of the author. This message is intended for the addressee(s) only and its > contents and any attached files are strictly confidential. If you have > received it in error, please contact the sender on the number above. > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
