The approval phases only really stage it for the various approvers, and then change the status based on completion of approvals, not really to submit to teams. Unfortunately, it would be customization.
You should be able to add the submitting team at that specific phase and then the change won't advance any further until they approve it. Hope that helps! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Friday, August 01, 2008 4:49 PM To: [email protected] Subject: approval engine ** Hi, I am trying to set up the assignment process rules for the current remedy 7.1 implementation. As you know that in the change mgmt workflow there are various approval phases. I want to know if we can define an approval phase to route the request back to the submitter after initial approval is done. for e.g we have an approval phase called review in the initiate stage which routes the request to xyz approval group. after the XYZ approval group hit "approve" is there any way I can auto route the change request to the incident creater or submitter for bussiness approval defined in review and authorize phase. Can I do it just with configurations out of the box and no customizations. Please help. -- Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
