This will always be an issue for someone. As everyone in the world except the US now uses Metric Paper sizes setting this size as the default makes a lot of sense. But there are a lot of companies in the US that use Remedy so....
Perhaps BMC could package both formats and the right format is selected/installed during the installation process. Regards Stuart Schon -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: 2 August 2008 04:52 To: [email protected] Subject: Re: Default printer We had that problem as well - we had to modify the reports to 8 1/2 x 11 and it worked. Not sure why Remedy would create reports with A4 as the default paper size. On Fri, Aug 1, 2008 at 2:45 PM, LisaD <[EMAIL PROTECTED]> wrote: > My current client is unable to print to their HP and Xerox printers > successfully because it either cuts off the header, or it doesn't print at > all because the paper format is not recognized. > > Some canned reports are sending an A4 paper request to the printer instead > of letter size. If the printer is configured to substitute letter for A4, > the job prints but the formatting is not correct. If the printer cannot > substitute (doesn't have that capability or configuration), the job returns > a Crystal Reports error and the job hangs in the printer queue. > > Any ideas? > > Thanks, > LisaD > > ----- > Lisa W > [EMAIL PROTECTED] > -- > View this message in context: http://www.nabble.com/Default-printer-tp18780520p18780520.html > Sent from the ARS (Action Request System) mailing list archive at Nabble.com. > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
