Hi
Can some one point me in the right direction to have the approval
server configured for remedy 7.1 implementation. I am looking for an out of
the box solution with no customizations. I have different kinds of change
requests which would be created and handled by different departments. Each
of the department has different approval process. I have the following
questions.
i) The out of the box change mgmt workflow has 5 defined Approval
phases i) Review ii) Business approval iii) Implementation iv) Close Down
Approval v) Final Review Complete. Now if we don't need to have one of the
approval phases do we have the option to disable it using out of the box
configurations.
ii) In the approval central console in the application menu I find
the options for two sample applications and CHG: Infrastructure change. Do I
need to use the CHG: infrastructure change option because I am defining the
approval rules for the change mgmt workflow or can I build my own
application and use each one for the different departments I would be
implementing for.
iii) I am not familiar with the approval console and I am cramped
for time and so am not in a position to go over the approval server guide.
Do you guys have any simple documentation that I can go through.
Thanks
Sivarama
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