Thanks for the quick response Joe. It turns out I already had an entry for the product I was trying to add with a different tier 1,2,3 structure.
On Wed, Aug 6, 2008 at 3:15 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > ** > Matt, > > This is because there is a temp field that is set with the entry id of what > the system thinks is a similar record. Turn on the AL logging at the time of > attempting to add it again and you might be able to find out why that temp > field is getting set.. > > Joe > > > ----- Original Message ---- > From: Matt Ferrigno <[EMAIL PROTECTED]> > To: [email protected] > Sent: Wednesday, August 6, 2008 3:04:32 PM > Subject: Cannot add product categorization in ITSM > > ** I'm trying to add a new product categorization entry but I seem to be > having some difficulty with such a simple task. I open the Product Catalog > setup form, click the create button. I then enter my CI type, tier 1,2,3, > product name and manufacture and set the entry to enabled as the ITSM > documentation states. When I click save I get a message saying the item has > been added, but when I run a search it can't be found. > > Has anyone experienced this? > > I'm on AR 7.1 patch 2, ITSM 7.03 patch 6 > > Thanks, > Matt > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
