Howard, >From what we've read, and as we were informed by support, it is not possible >to seperate the url and the ticket shortcut in those notifications as it use >to be. We also wanted to turn it off for requestor ootb notifications. If I >recall correctly, you should find that verbiage in the email config doc.
With that said, if you do happen to find a way, please let me know! Thanks! -----Original Message----- From: Howard Richter <[EMAIL PROTECTED]> Sent: Wednesday, August 06, 2008 6:21 PM To: [email protected] <[email protected]> Subject: What filter creates the URL that is attached to the notifications (on ITSM 7) All, I need to turn off the Filter that creates the URL that is placed on the out going notifications e-mails. I spent the past couple of hours (with no luck) looking at logs trying to fix that. Any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
