All: My current implementation is using the File/Send/Request option from the toolbar in ITSM7. They have the option to send the request to Mail Recipient or Desktop. Either way, the ticket number that displays for the file name and the subject line is actually the Entry ID and not the User-friendly Inciden#.
The problem is that they are sending these to email recipients, but the enttry ID is not something that they can locate their incident with, unless they happen to know that this is the hidden Entry ID. Does anyone know where and/or how to change this so it will show the User-friendly ID and not the Entry ID? Thanks, LisaD ----- Lisa W [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Application-%22File%2C-Send%2C-Request%22-settings-tp19074070p19074070.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
