I've done this before. I did the following: Whenever a child ticket is closed, push a value to a hidden, display-only radio button. The Parent Ticket will have a filter that runs on modify if that radio button has a value. It will select the request ID of the first child ticket that is still open. The next filter will run under the same conditions, and will check to see if the request ID field set in the step above is $NULL$. If it is $NULL$, then that means there are no child tickets open, so it will close the parent ticket.
Now, the only problem you have, is if the users open the child ticket from the parent ticket, they will not get the change on the parent ticket, whenever the Status changes. I had a modal window open for my child ticket, and the users opened it via a button click. The first action was to open the window. The next active link would set the status for the current ticket (The parent ticket), from the database. I also had to disable the change flag for the status field, but that wasn't a problem because I didn't have my users ever modifying the status field on their own, I controlled that with filters. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jay Mee Sent: Wednesday, August 20, 2008 11:51 PM To: [email protected] Subject: 6.3 Helpdesk Ar System... ** I need help to set up something to close the parent ticket of tasks once all task are closed. Any ideas or thoughts on how to do this will be much appreciated. Thanks. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
