Hello,

This does not apply on Crystal report. It just applies on Remedy. the same
issue is there.

Regards,
Rozita Radfar


roseta wrote:
> 
> Hello,
> 
> I use crystal report to get reports from incident. Our HPD:Helpdesk view
> now has 1.7 million records. but it seems that it does not filter through
> all records for reporting. for example I want to get count of product
> category on incidents in one month time. if I put the time for two days it
> shows the count of category A 1000 but if I put  that two days + next 20
> days it will show the count of same category 1 %-| 
> 
> I think it is not considering all records , does it have any limitation on
> counting and considering records.
> 
> 
> Regards,
> Rozita Radfar
> 

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