Each Application's assignment configuration can be found here: Application Administration Console/Custom Configuration/<Application Section - such as Incident Mgt>/Advanced Options/Rules
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Monday, August 25, 2008 1:17 AM To: [email protected] Subject: Re: Task assignment ** There is a hidden config form that has a Round Robin/Capacity assignment config. I can't remember off the top of my head the name of the form, but it is stated in the one of the Task pdfs. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: 25 August 2008 07:13 To: [email protected] Subject: Task assignment ** Hi Group, I have a simple question. How can I avoid a task being assigned to an individual. In incident and change mgmt we have rules were we can define not to assign an incident or change to a group but not to any individual in a group. I am looking for something similar in tasks but no matter what I am not able to turn off the assignments in the task management. It is always assigned to an individual based on a round robin or capacity criteria even though I do not select the criteria in the task template. Please let me know if there is a simple solution for this. Thanks -- Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
