This is done by an active link against the HPD:Help Desk form (HPD:INC:DetailWorkLog_101_BoundCount), so it does not update when you create records directly in HPD:WorkLog.
I created three filters for our integrations to email and Kinetic Request, both of which push entries directly into the Work Information form. I added an inbound filter for Kinetic that sets a temp field (z1D Integer 04) with the current value in Inbound, then pushes the temp field value + 1 back into Inbound. I built almost identical filters for both Inbound and Outbound for the email interaction, where an Incoming email creates a work log entry. These all fire ONLY on Submit of a new HPD:WorkLog record where the communication source is one of the custom types we defined. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR > Sent: Wednesday, August 27, 2008 4:58 AM > To: [email protected] > Subject: HPD:WorkLog attachment incorrect file count > > Hi, > > We have an external active link that is inserting Work Log info to the > HPD:WorkLog and I noticed that the File column in the Attachment field > is not counting the correct number of attachments that our active link > was inserting. > > Is there a configuration or active link that counts the Files (number > of Attachments) when attachments are inserted on HPD:WorkLog? If so, > how do we tell this config the correct number of attachments that have > been inserted? > > TIA. > > _______________________________________________________________________ > ________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
