The Release Management concept that has multiple layers of Changes with dependency is OOTB capable. If your users force the need for being able to work Tasks earlier in the process I did the following: 1. Added to field for Change type 2. Modified the workflow that controls the status to not fire on Pre-scheduled type changes.
-----Original Message----- From: Chowdhury, Tauf <[EMAIL PROTECTED]> To: [email protected] Sent: Wed, 3 Sep 2008 12:38 pm Subject: Issue with Change Management and Tasks (ITSM 7) ** All, I need some guidance here. The normal change process keeps Tasks in STAGED until the change is approved and in the Scheduled status. At that point, I believe this filter: INT:CHGTMS:CRQ:StatusScheduledActivateTasks Activates the tasks. One of our business groups is the development team. They need to be able to do some development tasks before the change is approved by their manager in the planning in progress stage so that after it is approved, they can then work on the production tasks. The 2 scenarios to accommodate this that I see is: Create a filter that allows the tasks to be fired off at Planning in progress Have them create a change request that requires no approvals for development tasks or use Incident management, and then relate it to the Change that will be used in production. 2 is the easy way out but more work for the user…. Any guidance is much appreciated. Thanks. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst0A Informatics Office: 631.858.7765 Mobile:646.483.2779 P Please consider the environment before printing this email This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
