Try reseting Request ID of HPD:CFG Ticket Num Generator.
-----Original Message----- From: Guillermo Alfredo Torres Barron <[EMAIL PROTECTED]> To: [email protected] Sent: Fri, 12 Sep 2008 12:08 pm Subject: Reset id on HPD:Help Desk ** Hi dear listers I need reset incident id on form HPD:Help Desk, I try reset entry-id on table arschema for “HPD:Help Desk” and “Ticket Num Generator” after that reset remedy services, but not work, appear the next id of the last request+1 =( Any idea? We have: Windows 2003 Advance Server BMC Datastore Oracle AR Server 7.1 patch 004 ITSM 7.0.3 patch 008 Thanks in advance Greetings from Mexico City __________________________________________ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte Calzada de Tlalpan #2980, Col. Ejidos de Santa Ursula Coapa, C.P. 04850 México, D.F. Tel Directo: 51746520, ext: 8505-2520 ........................................................................................... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmen te este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ........................................................................................... __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
