Not that I know what caused it or corrected it but my email engine came back to life. BMC Support had me run the EmailStart.bat in debug mode which indicated a successful start up but eventually I saw --- "Email Daemon" Exception in thread --- repeated over and over on the console (dos cmd window) I killed that window increased the java heap in the registry to 512 max and tried to restart Email. Still no joy.
Now, I don't know if this really kick started it or not put I then ran arsignal -c <servername> and the email started flowing. Maybe it was just a coincidence and the email was taking a few minutes to start but it "appears" that I am back online and stable. Thanks again Joe D. John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Friday, September 12, 2008 12:21 PM To: [email protected] Subject: Email Engine problem listed in the Application Event viewer in Windows Hello Listers, ARS 6.3 Patch 14 AREmail Engine Patch 21 Remote MS SQL2000 Windows 2000 Has anyone ever seen this error message show up after starting the AREmail Engine? The AREmail logs stdout.log reports a successful start but no email is being processed by the system. Is the RegQueryValueEx function a java command? Which file is it looking for? Event Type: Error Event Source: AR System Email Engine Event Category: None Event ID: 4097 Date: 9/12/2008 Time: 10:35:21 AM User: N/A Computer: MTN-HOTLINE Description: The RegQueryValueEx function failed for the following reason: The system cannot find the file specified. . TIA, John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
