I set z1DAction to "CREATE" through the user tool once the data was uploaded to the HPD:Incident Interface_Create form and then I saved the record. It did nothing. Do I have to set z1DAction to "CREATE" on my spreadsheet before I upload the data to the HPD:Incident Interface_Create form so that it is set to create when I import it via the Import tool?
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Monday, September 15, 2008 11:22 AM To: [email protected] Subject: Re: Incident Interface_Create form issues Have you set z1DAction to "CREATE"?? > Right, > > That is why the workflow behind it looks weird, it should be a merge > action that creates the Incedents, maybe there is an Incident create > spreadsheet in the Data Management tool. I am going to look. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Evans.Randy > Sent: Monday, September 15, 2008 10:14 AM > To: [email protected] > Subject: Re: Incident Interface_Create form issues > > One thing, the import tool, unless they've changed it, uses a merge > action, not a submit. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John > Sent: Monday, September 15, 2008 9:03 AM > To: [email protected] > Subject: HPD:Incident Interface_Create form issues > > Question > > I am trying to migrate some ITSM 6.x Help Desk Tickets and some Change > Requests into Incident Mgt 7.x. by using the HPD:Incident > Interface_Create and the CHG:Change Interface_Create forms. > > I am using the Remedy Import tool to upload the tickets to the Incident > create Staging form. I map my fields properly and then import them to > the staging form, but they do not create any Incident tickets after they > have been uploaded to the Interface_Create form. > > Am I missing some fields in my import? > > Are their any fields that I should be uploading to this staging form so > that it kicks off the workflow behind it to create the Incidents? > > I noticed that all the filters behind the 2 HPD and CHG Interface_Create > forms executes on Submit so I think I am missing something. > > Also is there any documentation on this form? > > Thanks. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
