Sivarama, >From my pains in setting this up, I've realized that once the approval process kicks off, there is no way to really undo it within the change. So based on that, what should happen is the following:
1. Change gets submitted with incorrect change manager group which fires off the approval to the incorrect group. 2. That group gets the approval, and Rejects it, and also picks the correct group that the change should be routed to and saves the request. (make sure that on your Approval Process Configuration, the Rejected state is Rejected and nothing else) 3. Either the old or new change manager should use the Process Flow Wizard and click Restart. This will now fire off the approval to the new group. Hope this helps. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Tuesday, September 16, 2008 12:49 PM To: [email protected] Subject: approval routings ** Hi Group, I have defined the approval routings in my organization using the Change Manager information in the Role tab (in additional mappings). My routing is working fine and is getting routed to the appropriate department based on the change manager being selected in the change form. But the problem arises when the change submitter selects the wrong change manager information. It is getting routed as per the definition. When the change manager realizes that the request is not meant for him and tries to change it to someone else, remedy does not seem to be recalculating the approval routings and tends to remain in the same approval queue. Can anyone suggest me how do I overcome this problem. I can add an approval group manually but I cannot remove the already existing approval group from the approvers tab. I have one further issue. My approval mapping seems to be working fine for all the approval stages except implementation approval phase. When I log in as one of the approvers to approve the change I get an error saying that an activelink condition had failed which fired the error. Did any one come accross a similar problem? Please let me know. Thanks Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
